Notes on: Think Big Act Small

This one's mostly for me, but you're welcome to peek. It's my reading notes as I work through "Think Big Act Small". Comments are welcome...

Notes on:
think big act small - jason jennings

p5
Four types of thinking and acting:
-Think Small, Act Small : think of how this rings true in churches
-Think Small, Act Big : this is the cocky, annoyingly arrogant
-Think Big, Act Big : this becomes the cold institution
-Think Big, Act Small : this "gets it"

Chpt1 : Down to Earth
Seven Attributes of Humility
1.stewardship - sense of responsibility and duty to the company and the resources
2.transparency - miscommunication creates problems, everything's out in the open, there's zero personal profit or gain to be achieved in hoarding, trading, or trying to protect knowledge, everyone's on the same page, leads to collegiality
3.accessibility - not just good tactic but part of dna to be available and side by side with those with whom the leader is partnered with
4.work ethic - turns me on, makes me happy, work w/ great people, see them grow, creates value, get to reward those who contribute to success
5.stand for something - what the leader stands for becomes what the organization stands for, not plaque on wall but real values
6.erase superficial distinctions - if it's dress, room arrangement, it's about collegiality and collaborating for the achievement of our agreed objectives
7.no big offices - removing distinctions, equality of the team

Down to Earth
-be a steward
-make info available to everyone
-be accessible
-praise others
-love what you do and lead by example
-stand for something good and noble
-erase superficial distinctions
-stay humble

Chpt2 : Keep Your Hands Dirty
avoid "that's not in my job description", if it needs to be done - do it.
stay in touch - notes, letters, return calls, emails (Cabela's)
this will help generate "those" ideas (Sonic)
*management by walking around*
*"vendors" and "suppliers" are not, they are "partners"*

Keep Your Hands Dirty
-never become too important for customer contact
-turn workers into valued team members - not employees
-turn suppliers into partners
-be available to people who want to do business with you
-give all team members a voice in the decision-making process
-respond to every customer communication

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